Last Updated: 1/8/2026

Delivery Information

The Feelter strive to ensure delivery is as smooth as possible for our customers. We work with reliable third-party delivery couriers, each specialising in different delivery sizes and service levels. Thanks to our third party couriers we have the ability to ship orders nationwide across Australia.

Our team work to dispatch orders from our warehouse Tuesday to Friday, with shipments arriving Monday to Friday.

Shipping Fees

Our shipping fees are based off our courier rates - varying by item type and delivery location. Shipping fees are calculated at checkout from all available couriers for your delivery address.

If your location is unavailable to be calculated for delivery at checkout, please contact our customer service team at info@thefeelter.com for assistance in obtaining a delivery quote.

Shipping Delays:

For in-stock items, our team is committed to ensuring prompt dispatch. Pre-order items typically take 6-14 weeks to arrive at our warehouse. Please be aware that unforeseen events such ass local or international port disruptions, adverse weather, industrial actions, national holidays or other circumstances beyond our control may cause delivery days for orders.

The Feelter does not offer compensation, refunds or pre-order cancellations for orders delayed due to external factors, including but not limited to to those mentioned above. We appreciate your understanding in such situations.

 

Packaging:

Due to the nature of our products we work to ensure the safety and protection of orders before their shipped. Some larger or more fragile items will be packed within a timber skeleton for its protection. The timber skeleton can be removed with a hammer or crowbar.

Authority To Leave:

During the checkout process you can issue an ‘Authority to Leave (ATL)’ for your order’s delivery. This authorises the delivery courier to leave the item at a space specified in your delivery notes, also available during the checkout process. The Feelter cannot be held responsible for any loss of goods if ATL is selected.

Please note ATL is only available for Standard Delivery Couriers as Designer Transport require access to the premises to complete their service deliveries.

Delivery Service Levels:

We offer a variety of delivery services suitable for your needs. We offer standard delivery across Australia, however our specialised Room of Choice and White Glove services are only available in the  following states*:

• Victoria
• New South Wales
• Queensland

*Please note for rural areas ROC or White Glove delivery may not be possible.

Deliveries options are available for your address through the checkout process.

Delivery Tiers:

Local Pick-Up:

Selecting this option at checkout means your items will need to be collected from our Coburg warehouse located at 5-7 Hunt Street, Coburg 3058. Once your order is ready for pick-up our team will send you a pick up notification. Pickup is available from our Coburg location during business hours.

Standard Deliveries:

• Delivery to your door or a main entrance on ground level.
• Delivery instructions are able to be communicated through the checkout process for our team to place with the delivery.

Does not include unpacking or rubbish removal of any sort. Does not include delivery inside your property.

The Feelter utilise 2 courier partners for our standard deliveries;

• CouriersPlease: To handle smaller orders in a quicker fashion.
• AlliedExpress: To handle all manner of sizes for deliveries nationwide.

Metropolitan Melbourne Courier Same-Day Delivery

For Victorian customers residing in the metro area The Feelter can organise a courier to deliver to your address after picking up your order from us the same day.

These deliveries are typically fulfilled between 12 to 5pm Tuesday to Friday and are organised with our customer service team after being notified that your order is ready for delivery.

Tracking is not provided for same-day deliveries, our team will notify you via text on the day of the delivery providing details about the handover and ETA.

Designer Transport Delivery Services

For more specialised deliveries we are partnered with the last mile delivery specialists Designer Transport.

Room of Choice (ROC) Delivery:

• Delivery within your home to the room of your choice.
• Does not include unpacking, assembly or rubbish removal

White Glove Delivery:

• Delivery anywhere inside your home
• Unpacking & Rubbish Removal included
• Please note that for some items assembly is not included due to the complexity of some instructions.

For Designer Transport delivery services please allow up to 2 weeks after handover for an order to be transported and prepared for delivery.

Designer Transport will contact you delivery for organisation of a delivery date and time.

 

Delivery Restrictions:

Due to the nature of our products we do not accept PO boxes for delivery addresses and require a residential or commercial location to deliver to.

 

Booking Delivery:

For small and medium sized orders we’ll dispatch orders as soon as they’re ready. For larger orders please contact our customer service team to confirm that you are ready to receive your order within the estimated delivery time period.

Delaying/holding Deliveries:

If you require us to store your order as your space is not ready or you’re not available to receive your order, please contact us within 24 hours of being notified that your order is ready for delivery. Please provide an approximate delivery date for your order to be delivered on. Storage fees apply for larger orders after 1 month and is calculated at $10 p/ cubic meter p/week and subjected to GST.

Redelivery & Additional Charges:

If for any reason a delivery was missed, redelivery is possible. If your order was shipped using a standard courier, a redelivery card would be left at the shipping address and you can organise another date with the courier.

If your order was organised to have a ROC or White Glove delivery, a redelivery fee is charged for Designer Transport to prepare a team for the delivery installation again. The redelivery fee is as advised by Designer Transport and must be paid before redelivery can be organised. Our customer service team will reach out to you regarding any such charge.