The item is not currently in stock but can still be purchased and made to order. Estimated lead times (typically 6–14 weeks) are listed on each product page.

Pre-order timeframes are estimates only. Production and freight schedules may vary slightly. If timing is important, we recommend ordering well in advance.

Live stock availability is shown on each product page.

Once you select your preferred size, colour etc, the icon above your order will let you know if it is in stock or on pre-order. This will also tell you the lead time if the item is on pre-order.

Available custom options are listed directly on the product page. If no options are shown, the item is not customisable.

Colours may vary slightly due to lighting, screen settings and natural dye lot variations.

Most items arrive assembled. Some pieces, such as the Form Series, dining tables, and certain chairs, require simple assembly.

Products requiring assembly are clearly marked on the product page.

Pre-order items can be purchased with a 50% deposit online, in store and via an email quote.

We offer a wide array of payment options such as credit card, PayPal, Buy Now Pay Later online and can also accomodate exact cash in store or bank transfers for email quotes.

The balance is due prior to shipment.

Changes are not guaranteed and may not be possible once production has commenced or dispatch has been arranged.

Once an item is pre-ordered and customised with fabric or timber stain, we forward this information to our manufacturer on the following Wednesday. The production process begins very quickly and we are unable to change the finish after that point.

Cancellation requests are assessed based on order stage. Pre-orders are non-refundable once production has begun.

In-stock items are typically dispatched within 1–5 business days.

Pre-order items are dispatched once production is complete, within the estimated lead time listed on the product page.

For higher-value items, our team will contact you prior to dispatch to confirm your delivery availability. This helps ensure someone is available within the expected delivery window and allows for a smooth and secure handover of your order.

We ship from our Melbourne warehouse.

For standard courier deliveries such as Allied Express, Hunter Express or CouriersPlease the ETAs are as below

VIC, NSW, SA: 1–3 business days
QLD, ACT : 2–5 business days
WA NT & TAS: 4–10 business days

For our east coast Designer Transport options, the delivery process may take up to a fortnight depending on the scheduled day as selected by you when discussing with the courier.

Transit times are estimates and may vary.

This depends on your preference, availability, and your area.

We are happy to provide Authority to Leave on your behalf but advise that we cannot take responsibility if your item if stolen or vandalised once left at your specified safe location by the courier.

Re-delivery fees may apply if items cannot be delivered due to restricted access, incorrect address details or absence for a signature required delivery.

Change-of-mind returns may be accepted for eligible in-stock items within a week of delivery, will incur a restocking fee and if return shipping is required, the cost will be deducted from your refund.

Custom items are non-refundable.

Please report any damage via email to info@thefeelter.com within 48 hours of delivery and include clear photos of the item and packaging. The below is a good checklist to use when drafting the email.

• a detail shot of the damage
• a photo of the damage in context (so a picture of the entire piece) to forward to the manufacturer as well as to management.

(if applicable)

• a photo of the packaging as received
• a photo of the shipping label

Yes, all products are covered against manufacturing faults. Warranty terms are available here.