Terms & Conditions

Shipping & Returns

Show Room:

32 Wangaratta St, Melbourne VIC 3121 (By Appointment Only )

Contact

Tel: 0451120210 

thefeelter@outlook.com

© 2019 by The Feelter Group Pty Ltd.  |  ALL RIGHTS RESERVED

Shipping & Returns

In order to offer the lowest possible price, we work directly with our source of manufacturers worldwide. All products will be shipped directly from the product’s country of origin. However, we still put a lot of focus on making sure the items get delivered to you as quickly as possible. Usually you will receive your order in 5-12 business days from purchasing date (depending on the category of the items). Wooden, magnetic, and electronic products may take longer for customs clearance.

 

For all returns, please contact our customer service at thefeelter@outlook.com with reference to your order number. We will get back to you shortly with detailed instruction in 1-2 business days.

Change of Mind

If you change your mind, you can return most items within 7 days of receipt of delivery, no questions asked.

You may contact us at thefeelter@outlook.com with your order number and our customer care team will arrange the return for you. For a Change-of-Mind return, you will get a refund in the form of store credit voucher (via email) with the amount equivalent to the price you have paid for the product less all shipping costs. If your purchase was subjected to free shipping or promotional shipping (discounted), actual outgoing shipping cost will be deducted from refund amount. Please note we do not offer cash refunds for Change-of-Mind returns. You will also be responsible for shipping charges to facilitate a Change-of-Mind return.

Your refund will be processed within 3 business days of receiving your return only if the item(s) returned is confirmed as in 'as-new' condition. Store credit voucher codes will be valid for one (1) year from the issued date.

Conditions applying to Change-of-Mind returns:

  • All returning items are secured in their original packaging

  • All the packaging, documentation (boxes, instruction manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items.

  • Packaging must be unopened and seals intact (where applicable).

  • Items must be in new and unworn condition. This means you have not used, assembled, damaged, washed or laundered any of the items.

  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.

  • Any items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

  • Non-returnable items excluded from all change of mind returns include:

    - Underwear, including bras, sports bras, leggings, panties, boxer briefs and etc.

    - Mattresses, bedding and pillows

    - Health and personal care items (for example, where packaging, seal or hygiene strip have been broken or tampered with)

    - Food and grocery products

    - Clearance items

    - Personalized items

    - Gift cards (except as required by law)

We hope we can help you as much as we can, but we are not able to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

Damaged in Delivery

If an item arrived is missing parts, is faulty, is defective or has been damaged during manufacturing, please contact us at thefeelter@outlook.com as soon as possible (ideally within 3 business days of receiving your delivery) with the image/video clearly illustrating the problem attached.

In a case with a faulty, damaged product or an item with missing parts, we will work collaboratively with you to find a solution that would best suit your case as the best solution may vary on every item and situation. Examples of one or combination of solutions we may arrange for you are as the following:

  • Send you any missing or damaged parts or components

  • Replace the product

  • Suggest a self-repair (with an offer of a compensation)

  • Offer a partial or full refund in form of a store credit voucher or cash refund

(If we ask you to return the damaged product to us, we will pay the cost of the return.)

Wrong Item Delivered

If you have received a wrong item, please let us know as soon as you can (ideally within 3 business days of receiving your delivery). We will offer to send you the product you ordered and arrange for the return of the wrong item shipped at no cost.

Received an Incomplete Order

If you are missing a purchased item in your order, it is possible that they are being shipped from different locations. You may also ask thefeelter@outlook.com to check on your shipping status.

 

 

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