Materials and Care

After buying a new piece of furniture from us at The Feelter, the most important thing is to mantain the condition of your new piece. On this page we detail a few suggestions and methods to keep your furniture looking as good as new for as long as possible.

Plump & Rotate Your Cushions

Whether you've purchased one of our Sofas, Armchairs or another plush item, your cushions are prone to deflation and a general "tired" look from sitting in the same position. In order to keep your pieces looking as good as the day you got them, make sure you rotate, and plump your cushions often. Not sure how to "plump" a cushion? Here's a video explaining the process: 

Keep Your Furniture Clutter Free

Furniture with a more textured fabric like the Little Petra Lounge Chair, or even your velvet upholstered items like the Three-Legged Sculptural Armchair can become flawed if items are left sitting on them for long periods of time. This is especially true with items like television remotes with rubber controls, as they can pull the fabric and create blemishes in the texture.

Cleaning Tips

Removing Crumbs and Pet Hair

Velvet, Suede, Linen, Cotton

When dealing with flatter, less textured fabric types it is typical to use a brush to remove debris from your furniture. If this is what works for you, make sure you use a brush with bristles that aren't so sharp and stiff that it could damage your furniture, and move the brush in the same direction of the fabric grain. Be sure not to be too rough with it, as it could weaken the fabric and make it more prone to tearing. 

Alternatively you can vacuum your furniture using a standard vacuum cleaner on a gentle setting, with an upholstery attachment. This can be effective in getting debris in small creases and crevices out of your furniture. 

Boucle, Teddy Cashmere, Wool, Corduroy

When your furniture is more shaggy or textured, a brush is probably not the best idea for cleaning crumbs and debris. We recommend using a gentle vacuum cleaner with an upholstery attachment. 

Liquid Spills 

We all know that spilling liquid on your expensive furniture is a nightmare. In order to prevent a potential headache trying to get a stain out, we recommend working in the defensive and using protective treatments on your furniture.

We recommend using the Care Cover Fabric Upholstery Care Kit to create a protective
barrier on the outside of your furniture and
prevent significant stains or damage. 

Since majority of our furniture is upholstered in polyester or a polyester blend, they are typically pretty sturdy and easy to clean. A typical DIY method is to sprinkle some baking soda over a spill if it's still wet, and then vacuum it up after waiting a few hours. Of course if your furniture is a lighter colour you might want to use a stronger method to draw the liquid out of the surface, in which case it could be worth finding a local professional to help get the tough stains out. 

There's lots of great tips and suggestions available online, we find this one quite useful.

All our rugs come in a handy compact roll, enabling them to be safely and securely transported. Before using your new rug, we recommend adhering to the following steps to ensure the longterm sustainability of the product.

BEFORE USE

Flatten and Flip

We encourage all customers to unroll their rug and lay it face down on a clean surface for 72 hours. This will allow any creases to smooth out. Sometimes edges may need to be weighed down during this process, we recommend using some heavy books or a flat piece of furniture. If rugs are not flattened and flipped before use, temporary folds can become permanent creases that are irreversible. 

Minimising That New Rug Smell 

The smell you notice when unwrapping a new rug is caused by the off-gassing of volatile organic compounds, known as (VOCs). While mostly harmless, these smells are caused by the presence of synthetic materials such as polyester fibres and the glue backing found on most rugs. Our non-glue rugs have less of this smell.

While we recognise that this smell can sometimes be unpleasant, most of the VOCs found in your new rug will dissipate within 24-48 hours. We recommend keeping your place well ventilated during this period, by opening as many windows and doors as possible. 

If the smell lingers, try the old baking soda and vinegar trick. Leave a jar of cleaning vinegar open in the corner of the room, and sprinkle baking sod on your rug. Leave this for 24 hours, then vacuum clean. Repeat process until smell is gone. 

GENERAL CARE

We recommend vacuuming regularly. Consistent care will increase the lifespan of your product. For a thorough clean, we recommend steam cleaning your rug once every 12 months. 

A Note On Our Wool Rugs 

Our wool blend rugs are lovingly hand woven from start to finish. This dedicated craftsmanship is most evident in the aesthetically pleasing rug edges, each one of which is 100% unique. The slight variation in tightness, and pile thickness, results in an undulating edge that adds a sense of character and life to every space. This is an intended effect built into the product during the manufacturing process.  

For more info, please contact our friendly customer care team.

email: info@thefeelter.com 

- Heavy weight (approx 370gsm)
- 90% Polyester, 10% Nylon
- Very short pile, no issues with shedding
- Quite soft to the touch

Many of our products, including custom armchairs, dining chairs, coffee and dining tables, feature exquisite natural timbers chosen for their inherent beauty.

Crafted by skilled artisans, these pieces highlight the organic material's natural features. We want customers to be aware of these features, categorised as Anomalies (wind, worm, mineral, gum marks, knots) and Figures (patterns like fiddleback, waterfall, cross-bar), before purchase, to ensure an informed purchasing decision. 

It's crucial to note that we do not provide refunds for change of mind or quality concerns related to timber anomalies or figures. We encourage communication throughout the production process to ensure you receive a high-standard item.

For any queries about natural finishes, please reach out to our customer care team.