Shipping:

For orders below $50 - Standard Shipping:  (3-5 business days) - $8.95
For orders over $50 - Standard Shipping:  (3-5 business days) - FREE

All packages are shipped with tracking information

Shipping Time Estimates:

 

Delivered to             Standard delivery     

VIC                     3-5 business day

NSW                  3-7 business day

QLD                   3-7 business day

ACT                    3-7 business day

SA                       3-7 business day

WA                      5-9 business day

NT & TAS          6-10 business day

 

** Please note that majority of our products will arrive within a 10 day framework after the product has been processed and shipped out. Some variability may cause the shipment to take longer than usual.

 

**The Feelter is not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.

 

** Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Warranty:

​All our products come with a 12 month warranty. The warranty cover does not include for damage caused by accidents, misuse, neglect and lack of maintenance, usual wear and tear, natural disaster or any other external causes.

Returns + Refunds: 

In the event that you change your mind about a purchase we’re happy to offer a refund within 30 days, as long as the packaging and product is in its original condition.

Products must be returned to The Feelter within these 30 days. 

Refunds are only available for the original method of payment used on the order and are valid for 3 months from date of purchase. If the payment method used is no longer available, or the purchase has been made more than 3 months earlier, we are able to offer a credit note.

Please note we do not offer free return on sale items, items classified as bulky goods, trade orders and international orders. Special order (including made-to-order and custom items) are non-refundable for change of mind reasons. 

Change of mind:

We stand behind the products we sell on The Feelter , therefore if an order doesn’t meet your expectations we will happily refund you, as long as the product is returned unused in its original condition within 30 days of receipt. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it; otherwise we will not be able to refund your purchase. The Feelter  is also unable to refund, and return an item where the packaging or product is returned damaged or marked.

Preparing your item for return:

Please email thefeelter@outlook.com within 30 days of receiving your order should you wish to return. We will email you a prepaid Australia Post return label. Please print the label and attached to the parcel you wish to return. When returning an item we ask that you enclose a copy of the tax invoice or order confirmation email and returns form as proof of purchase,

Our address for returning items:

​Suite 7, 32 Wangaratta St, Richmond, 3121.

Order cancellation:

Should you wish to cancel an order, which has not yet been dispatched, please contact us in writing at thefeelter@outlook.com. If your order has been dispatched, you will need to return the order to us.

Faulty item:

We aim to always represent and dispatch quality product. If you believe the item you have received is faulty, please email us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.

Wrong item:

If you have received an item that is not what you had originally ordered, please email us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.